Identity gets lost
A player switches devices and comes back a stranger. Your agent asks for the account and the problem all over again, while last week's conversation sits in the system, just unreachable.
Built for multi-brand operators
Remember every conversation
A player who contacts support on any of your platforms is the same person, with the same history. Whatever language a player writes in, your team answers in their own.
No signup. A 30-minute sandbox.
Three things happen with off-the-shelf support tools
Every brand runs separately
N platforms means N back-offices, N logins, N sets of numbers. Agents live in browser tabs, and nobody can state the total volume.
The data is not yours to hold
Transcripts, player emails, complaint evidence — all sitting in someone else's multi-tenant database, in the same tables as tens of thousands of other companies.
Capabilities
Players recognised for good
Sign in once by email or Google; recognised automatically for 30 days. Accounts merge across platforms into one person with a complete history.
One back-office for every brand
Manage all your platforms from a single console. What each agent can see is scoped by brand, and stepping outside that scope is impossible by construction.
Live chat that survives bad networks
Reconnects on its own and backfills whatever was missed. Through a tunnel, after a lock screen — the conversation picks up where it left off.
Live AI translation, no language restriction
Your agent types Chinese; the player reads their own language — Portuguese, Spanish, English, Arabic alike, with no separate language team per market. Side-by-side original and translation, editable output, your own glossary.
Permissions and audit
64 permissions across 5 built-in roles. Who viewed which player's details, who exported what — all recorded.
Isolated data
Each customer gets a dedicated database and storage instance, sharing no tables with any other customer. This is not multi-tenant architecture.
How it differs
| Capability | Raven CX | tawk.to | Zendesk |
|---|---|---|---|
| One identity across platforms | Yes | No | Custom work |
| Side-by-side translation agents can edit | Yes | No | No |
| Dedicated database per customer | Yes | No | No |
| Single console for many brands | Yes | Partial | Higher tier |
| Agent permissions scoped by brand | Yes | No | Custom work |
Based on publicly available information as of August 2026. Corrections welcome.
See how it runs
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